BATTERY INFO

OUTPUT

INPUT

BECHARGE TIMES

GENERAL

PACKING LIST

Return Policy

POWERWIN offers a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since the delivery day, unfortunately, we can’t offer you a refund or exchange.

Undamaged products may be returned for a refund within 30 days of the date of being delivered. Once the returned item arrives back in POWERWIN’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging.
• For non-quality related warranty claims, the buyer is responsible for shipping costs and restocking fees. A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item.
• For non-quality related warranty claims, POWERWIN refunds the cost of the product itself.
• Returns may be rejected if items do not meet the above requirements.

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 30 days of delivery)
• Gift products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If conditions are not met, POWERWIN reserves the right to refuse the exchange or refund.

Due to the complexity of international transportation, please confirm the product information carefully before ordering. If it is not a product quality problem, we do not accept unreasonable returns and refund requests.

Returns(if applicable):

• To start a return, you can contact us at hello@powerwinpower.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase from the online store. (NB: Excluding 3rd party retail)
• You will be responsible for paying for your own shipping costs for returning your item and the product restocking handling fee. A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item.

Refunds (if applicable):

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post a refund too.

Exchanges (if applicable):

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@powerwinpower.com.

Additional Return Window Extension:

• During certain times, from December 24, 2023, to January 1, 2024, you can extend the return window. The return window should not be later than Feb 1, 2024.

• Question: What devices can be powered by POWERWIN PPS2000?
• Answer: With up to 6 2100W AC inverter ports, and pure sine-wave adaptive for most devices under 2100W.

• Question: Can I charge PPS2000 with solar panels and wall outlet simultaneously, or use dual ac adapters?
• Answer: Yes. You can charge by your wall outlet through AC adapter in the DC 7909 port, and simultaneously charge by your solar panels, vehicles, or lead-acid battery in the aviation input plug. But for the dual wall charging, the second POWERWIN PPS2000 AC adapter is required.

• Question: What is the difference between the other brand and POWERWIN products?
• Answer: POWERWIN got the same model, same production line, and same quality as POWERWIN Portable power station. Just a different name.

• Question: How to store POWERWIN pps2000?
• Answer: Generally, please kindly store the power station within temperature of -20-40℃(-4-104℉). When charging, its working temperature is 0-40℃(32-104℉). Please keep away from fire, water or other liquid, and do not expose the product in direct sunlight. If you want to keep it for a period of time, please recharge it every 3-months to maintain the battery power above 50%.

• Question: How can I charge RV?
• Answer: We have Aviation plug to XT60 and XT60 to Anderson plug cables in PPS2000 package and plug in output 2-Pin Aviation Sockets (12V/30A) right close to the power button, make sure the DC function is ON.

• Question: Can it charge while powering another device?
• Answer: Yes, POWERWIN PPS2000 supports pass-through charging.

• Question: How many devices can it charge wirelessly?
• Answer: POWERWIN PPS2000 has two wireless charging platforms(15W each) on the top. Make sure to turn on the DC function before powering your devices.

• Question: How many devices can I power?
• Answer: It can charge up to 12 devices, as long as the surge power has not reached 2100W. Otherwise, the battery manage system detects its over-load, alarm notifies the user, and then automatically shut down to prevent battery failure.

• Question: Can PPS320 or PPS700 charge PPS2000?
• Answer: Yes. They both can charge PPS2000 separately via cigarette lighter. PPS2000 does have car plug to XT90 cable, connect with XT90 to Aviation port to the input 2-Pin Aviation Plug. The difference is the charging speed. The max wattage of P320 DC output is 120W(12V, 10A), and for P700, it is 168W(16.8V, 10A).  

• Question: Can it charge while powering another device?
• Answer: Yes, POWERWIN PPS2000 supports pass-through charging.

• Question: How can I charge my devices with PD?
• Answer: It has PD dual type-c cable in PPS2000 package for 100 watt output. There are a few things you need to notice: 1) Turn ON the DC function; 2): If your devices do not have USB PD Power Transmission Protocol or are not charged by the PD cable we provided, it may NOT charge that fast as the label says.

• Question: Can the PPS2000 charge Tesla?
• Answer: Yes. Make sure the AC function is ON before charging. With 110 volt and 16 amps input to Tesla, full power of PPS2000 can charge Tesla for a few miles. If it is in an emergency scenario, a few miles makes another story.

• Question: How long will this power station 2000 power my device?
• Answer: The working time (approximately) = 2150Wh* 0.85(Conversion Rate)/operating power of your device. Note: the actual working time may vary under different circumstances.

• Question: Can a 100W solar panel charge the PPS2000? How long does it take to fully charge?
• Answer: Yes, it can accept up to 900W of solar panel power.
  The full charge time (approximately) = 2150Wh* 0.85(Conversion Rate)/operating power of your device.
• Note: the actual working time may vary under different circumstances.

• Question: Is changing the battery something I can do or is the unit disposal after
• Answer: We do not have special batteries available for replacement, and the professionalism required for battery replacement is very high, so we do not recommend you to replace the batteries yourself.
  If your product is still in the period of warranty, we will replace another brand new machine for you. First, we will send you a return label. So, you will get a FREE return. Then we ship another one for you.

   

   
• Question: What's the real weight, including charging a cable?
• Answer: The weight of the PPS2000 plus the outer box is 82.6 pounds, and the weight of the PPS2000 is 66.14 pounds. Hope this helps you.