POWERWIN Shopping Policy

Fast free shipping to the United States Orders

How long does delivery take?

Here is our shipping policy:

Order Processing Time:
We strive to process and prepare your order for shipment within 0-2 business days. This means that the seller or the business will take up to one business day to get your order ready to be shipped.

Order Deadline:
To ensure same-day processing, please place your order before 3 am GMT-5 EST (New York Time). If you order after this deadline, it will be processed on the following business day.

Shipping Duration:
The estimated shipping time is 3-6 business days. This refers to the approximate time it takes for your package to reach your address once it has been shipped. Please keep in mind that this is just an estimate, and actual delivery times may vary due to factors such as the shipping carrier, distance between the sender and receiver, and any unforeseen circumstances.

What countries do you ship to?

We cannot deliver to the following areas in the US:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. U.S. Virgin Islands
10. Armed Forces Americas
11. Armed Forces Europe
12. Armed Forces Pacific
Thank you for your understanding.

How will my delivery be shipped?

We use FedEx, UPS, and CJ as our carriers for order delivery. No signature is required during dispatch. 

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Detailed Shipping Table

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with accurate details.

Notes:

• If the order is canceled by the customer more than 3 hours after placing an order, the customer must bear any return shipping fees that may apply.
• If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. POWERWIN will not replace the order or issue a refund.

What do I need to do when I received a different product than what I ordered?

If you have any questions, please contact hello@powerwinpower.com and we are always here for you.