DF01 1TB DUAL FLASH DRIVE INFO

PACKING LIST

Return Policy

POWERWIN offers a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since the delivery day, unfortunately, we can’t offer you a refund or exchange.

Undamaged products may be returned for a refund within 30 days of the date of being delivered. Once the returned item arrives back in POWERWIN’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging.
• For non-quality related warranty claims, the buyer is responsible for shipping costs and restocking fees. A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item.
• For non-quality related warranty claims, POWERWIN refunds the cost of the product itself.
• Returns may be rejected if items do not meet the above requirements.

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 30 days of delivery)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If conditions are not met, POWERWIN reserves the right to refuse the exchange or refund.

Due to the complexity of international transportation, please confirm the product information carefully before ordering. If it is not a product quality problem, we do not accept unreasonable returns and refund requests.

Returns(if applicable):

• To start a return, you can contact us at hello@powerwinpower.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase from the online store. (NB: Excluding 3rd party retail)
• You will be responsible for paying for your own shipping costs for returning your item and the product restocking handling fee. A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item.

Refunds (if applicable):

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post a refund too.

Exchanges (if applicable):

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@powerwinpower.com.

Additional Return Window Extension:

• During certain times, from December 24, 2023, to January 1, 2024, you can extend the return window. The return window should not be later than Feb 1, 2024.

• Question: Can I use the Dual Flash Drive with my smartphone or tablet?
• Answer: Absolutely! The Dual Flash Drive is designed to be compatible with smartphones and tablets. With its OTG support, you can easily connect it to your mobile devices and transfer files on the go.

• Question: Is the Dual Flash Drive compatible with Mac and Windows computers?
• Answer: Yes, the Dual Flash Drive is compatible with both Mac and Windows operating systems. Simply plug it into your computer's USB port, and you can start transferring files without any hassle.

• Question: How durable is the Dual Flash Drive?
• Answer: The Dual Flash Drive is crafted from high-quality zinc alloy, providing excellent durability and resistance to damage. It is designed to withstand everyday use, including accidental drops and bumps, ensuring your data remains safe and secure.

• Question: Is the Dual Flash Drive suitable for professional use?
• Answer: Absolutely! The Dual Flash Drive is an excellent choice for professionals. Its high-speed data transfer, seamless file transfer, and compatibility with various devices make it ideal for managing and sharing files efficiently. Its durable construction ensures reliable performance even in demanding work environments.

• Question: What are the storage capacities available for the Dual Flash Drive?
• Answer: The Dual Flash Drives come in 4 kinds storage capacities for your choice: 128GB, 256GB, 512GB and 1TB. You can choose the capacity that best suits your needs and store a vast amount of data, including documents, photos, videos, and more.

• Question: Does the Dual Flash Drive support high-speed data transfer?
• Answer: Yes, the Dual Flash Drive is equipped with USB 3.2 Gen 1 technology, ensuring high-speed data transfer. You can quickly and efficiently transfer large files, stream media, and access your data without any lag.

• Question: Can I connect the Dual Flash Drive to devices with different USB interfaces?
• Answer: Absolutely! The Dual Flash Drive features both USB and Type-C ports, providing compatibility with a wide range of devices. Whether you have a device with a traditional USB port or the latest Type-C port, this flash drive has got you covered.

• Question: Is the Dual Flash Drive built to withstand everyday use?
• Answer: Certainly! Crafted from high-quality zinc alloy, the Dual Flash Drive is designed for durability and reliability. It can withstand everyday wear and tear, ensuring long-lasting performance and protecting your valuable data.

• Question: Can I simultaneously transfer files between the Dual Flash Drive and my computer or other devices?
• Answer:Yes, you can. The Dual Flash Drive's dual functionality allows you to transfer files between the flash drive and your computer or other devices simultaneously. This feature enables convenient data backup and synchronization.