BATTERY INFO

IN/OUTPUT

PACKING LIST

Return Policy

POWERWIN offers a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since the delivery day, unfortunately, we can’t offer you a refund or exchange.

Undamaged products may be returned for a refund within 30 days of the date of being delivered. Once the returned item arrives back in POWERWIN’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging.
• For non-quality related warranty claims, the buyer is responsible for shipping costs and restocking fees. A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item.
• For non-quality related warranty claims, POWERWIN refunds the cost of the product itself.
• Returns may be rejected if items do not meet the above requirements.

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 30 days of delivery)
• Gift products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If conditions are not met, POWERWIN reserves the right to refuse the exchange or refund.

Due to the complexity of international transportation, please confirm the product information carefully before ordering. If it is not a product quality problem, we do not accept unreasonable returns and refund requests.

Returns(if applicable):

• To start a return, you can contact us at hello@powerwinpower.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase from the online store. (NB: Excluding 3rd party retail)
• You will be responsible for paying for your own shipping costs for returning your item and the product restocking handling fee. A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item.

Refunds (if applicable):

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post a refund too.

Exchanges (if applicable):

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@powerwinpower.com.

Additional Return Window Extension:

• During certain times, from December 24, 2023, to January 1, 2024, you can extend the return window. The return window should not be later than Feb 1, 2024.

• Question: What are the features of the 12.8V 100Ah Lithium Iron Phosphate battery?
• Answer: Our BT100, 12.8V 100Ah LiFePO4battery offers several key features:

1. Lithium Iron Phosphate chemistry: This chemistry ensures excellent stability, safety, and high energy density, making it a reliable choice for energy storage.
2. Battery Management System (BMS): The integrated BMS monitors and manages the battery's performance, ensuring optimal operation, protection against overcharging, over-discharging, and other potential issues.
3. Long-lasting: The battery is designed for durability and has a long lifespan, providing reliable performance over time.
4. Versatility: The battery can be used in various applications, such as solar energy storage, electric vehicles, off-grid systems, and more.

• Question: What is the role of the Battery Management System (BMS) in the 12.8V 100Ah Lithium Iron Phosphate battery?
• Answer: The Battery Management System (BMS) plays a crucial role in the 12.8V 100Ah Lithium Iron Phosphate battery. It ensures the battery operates within safe limits and maximizes its lifespan. The BMS monitors parameters such as voltage, current, temperature, and state of charge, and provides protection against overcharging, over-discharging, and short circuits. It also balances the cell voltages to ensure optimal performance and reliability.

• Question: Can the 12.8V 100Ah Lithium Iron Phosphate battery be used with solar panels?
• Answer: Yes, the 12.8V 100Ah Lithium Iron Phosphate battery is well-suited for use with solar panels. It can store the energy generated by solar panels during the day and provide power during periods of low sunlight or at night. Howevern, you still need a solar charge controller for regulating the volts from solar. This makes it an ideal choice for off-grid solar systems, remote locations, or as a backup power source.

• Question: What type of charger is recommended for the 12.8V 100Ah Lithium Iron Phosphate battery?
• Answer: It is recommended to use a charger specifically designed for lithium iron phosphate (LiFePO4) batteries to ensure safe and efficient charging. These chargers are typically equipped with the appropriate charging algorithms and voltage settings to optimize the performance and lifespan of the battery. Besides, solar panels are also a great option for charging the battery.

• Question: How long does it take to charge the 12.8V 100Ah Lithium Iron Phosphate battery?
• Answer: The charging time of the battery can vary depending on the charger's capacity and the depth of discharge. However, as a general guideline, it may take around 4-8 hours to fully charge the battery using an appropriate charger.

• Question: Is the 12.8V 100Ah Lithium Iron Phosphate battery suitable for deep-cycle applications?
• Answer: Yes, the 12.8V 100Ah Lithium Iron Phosphate battery is well-suited for deep-cycle applications. It can handle repeated charge and discharge cycles without significant capacity loss or performance degradation. This makes it ideal for applications such as solar power systems, electric vehicles, marine applications, and off-grid installations.

• Question: Can the 12.8V 100Ah Lithium Iron Phosphate battery be used as a replacement for lead-acid batteries?
• Answer: Yes, the 12.8V 100Ah Lithium Iron Phosphate battery can be an excellent replacement for traditional lead-acid batteries. It offers several advantages such as higher energy density, lighter weight, longer lifespan, and better efficiency. Additionally, it is maintenance-free and has a lower self-discharge rate, making it a reliable choice for various applications.

• Question: Is the 12.8V 100Ah Lithium lron Phosphate battery environmentally friendly?
• Answer: Absolutely! The 12.8V 100Ah Lithium Iron Phosphate battery is considered environmentally friendly due to its chemistry, which is free from hazardous heavy metals. It does not emit harmful gases or produce acid leaks like traditional lead-acid batteries, making it a greener and more sustainable energy storage solution.

• Question: Can the 12.8V 100Ah Lithium Iron Phosphate battery be used in extreme temperatures?
• Answer: Yes, the 12.8V 100Ah Lithium Iron Phosphate battery is designed to operate in a wide range of temperatures. It performs well in both high and low-temperature environments, providing reliable power even in extreme conditions. However, it is important to note that extreme temperatures may affect the overall performance and capacity of the battery.

• Question: Does the 12.8V 100Ah Lithium Iron Phosphate battery come with any warranty?
• Answer: Yes, we offer a warranty for our 12.8V 100Ah Lithium Iron Phosphate battery. The specific warranty details may vary, so we recommend checking the product description or contacting our customer support for more information. We are committed to ensuring your satisfaction with our product.